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4 Ways To Support Customers During COVID

4 Ways To Support Customers During COVID

Right now, there are entire industries trying to figure out what customer support looks like during COVID-19, and as Head of Customer Support for a highly people-focused company, I wanted to share my best advice for leading a strong support strategy during trying...

This Calls For A Care Package

This Calls For A Care Package

With so many of us confined to our homes for the indefinite future, we’re suddenly looking for as many ways as possible to connect with each other, and support each other. Talking is helping; video conferencing is arguably saving our global sanity. But what else can...

Treating Your Team In Unusual Times

Treating Your Team In Unusual Times

Support your remote employees with the services they need, and forget about expense reporting. As a company on a mission to bring employees together and fuel office culture, how can we help our clients’ teams thrive, while everyone is working from their living room? ...

WFH Wisdom from a Former Freelancer

WFH Wisdom from a Former Freelancer

Much of the working world is waking up with no commute this week. Our workplace is, for the next little while, the same place we sleep, shower, binge-watch Netflix and spend time with our family. As a former freelancer I’m not too daunted because I used to live this...

Thriving from Home: Our Top 3 Tips

Thriving from Home: Our Top 3 Tips

We no longer live in a world where employees need to punch in and out of the office in order to get in a good day’s work. Thanks to the internet, and the great many digital collaboration tools at our disposal, we can be as productive as we want, right from our living...

Crepes & The Power of  Employee Appreciation

Crepes & The Power of Employee Appreciation

When you work for a company that’s on a mission to revolutionize office culture, an event like Employee Appreciation Day is definitely your jam. As a customer success manager at Thriver, the power of employee appreciation is my jam every day. My ultimate goal is to...

To The Women I Work With

To The Women I Work With

Every day is a great day to champion women, but especially this day. As a woman working in tech, I have no shortage of inspiration on the subject.  Thriver employs close to 200 people, including a staggering number of talented women who, unknowingly, blow my mind...

From Coder to Cook: The Mika Fresh Story

From Coder to Cook: The Mika Fresh Story

Mika Fresh joined Thriver (previously, Platterz) and settled into a space where her catering capacity, storefront business, and reputation as a staple Toronto caterer have skyrocketed. What do Computer Science and cooking have in common? To most, not much – but for...

How To Make Happy Employees

How To Make Happy Employees

There’s a reason Richard Branson is worth four billion dollars. Most people know him as the mega wealthy CEO of Virgin who’s always grinning ear-to-ear and jumping out of airplanes. But over the years he’s shared a lot of wisdom for how to become unfathomably...